> ## Documentation Index
> Fetch the complete documentation index at: https://docs.elateuk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Elate Pricing: Role-Based Plans for Care Teams

> Elate charges per active staff member based on their role — not per service user. Explore plans, estimate your cost, and start a 30-day free trial.

Elate uses role-based pricing, so you only ever pay for the active staff on your team based on the level of access they need. There are no charges per service user, which means you can take on new clients without your software costs rising alongside them. All prices exclude VAT, and billing updates automatically as your team changes.

## Role-Based Plans

Choose the tier that matches each staff member's responsibilities. You can mix and match across your team — most organisations will have a combination of all three roles.

| Role                      | Price              | What's included                                                                        |
| ------------------------- | ------------------ | -------------------------------------------------------------------------------------- |
| **Care / Support Worker** | £8 / user / month  | Mobile access, visit tasks, notes, assigned clients, and eMAR where enabled            |
| **Supervisor**            | £15 / user / month | Care planning, scheduling, broader service-user visibility, and operational oversight  |
| **Manager**               | £25 / user / month | Financials, team additions, inductions, permissions, settings, and management controls |

<Info>
  Annual billing is available at a **20% discount** on all roles. You can switch between monthly and annual billing when setting up your subscription at [billing.elateuk.com](https://billing.elateuk.com).
</Info>

## How to Get Started

Setting up your Elate subscription takes just a few minutes. Use the interactive estimator at [billing.elateuk.com](https://billing.elateuk.com) to model your team size before committing.

<Steps>
  <Step title="Set your team size">
    Enter the number of Care/Support Workers, Supervisors, and Managers who will be active in Elate. The estimator updates your total instantly. If you have multiple branches, complex onboarding requirements, or bespoke integration needs, these are better handled with a tailored quote — [book a pricing call](https://www.elateuk.com/forms/book-a-demo) before proceeding to checkout.
  </Step>

  <Step title="Estimate your price">
    Review your monthly or annual total. Toggle between billing cycles to compare the 20% annual saving. Your starting subscription is based on the active staff you select at this point. Role changes after sign-up are handled directly through Elate until automated reconciliation is live.
  </Step>

  <Step title="Add your payment details and start your free trial">
    Enter your billing details to begin a **30-day free trial**. Payment details are required upfront via Stripe, but you will not be charged until the trial period ends. Use the same email address for both Stripe billing and your Elate account — this is how the two are linked during account handoff.
  </Step>

  <Step title="Create your Elate account">
    Once your trial is confirmed, you are redirected to create your Elate account. Enter your business name, Super Admin email address, and a strong password to activate your account and begin onboarding with the Elate team.
  </Step>
</Steps>

## Included with Every Plan

Every Elate subscription includes the following at no extra cost.

<CardGroup cols={3}>
  <Card title="One month free onboarding" icon="graduation-cap">
    Guided setup and support during your first month, plus ongoing access to learning resources throughout your subscription.
  </Card>

  <Card title="No service-user charges" icon="users">
    Add new clients to Elate without worrying that each service user increases your software bill. You pay only for your active staff.
  </Card>

  <Card title="Transparent monthly billing" icon="receipt">
    Billing updates automatically when staff are added, deactivated, or promoted in Elate — no manual adjustments needed.
  </Card>
</CardGroup>

## Need Extra Support?

Your monthly plan stays simple. If you need specialist support beyond the included onboarding, you can add it as required.

| Service                                | Price                                                                |
| -------------------------------------- | -------------------------------------------------------------------- |
| **Data migration**                     | From £250 — covers CSV import, field mapping, and validation         |
| **Additional live training**           | £50 / hour / trainer after included onboarding sessions              |
| **Integrations and bespoke workflows** | Custom quote — contact the team for larger or more complex providers |

## Billing Boundary

Your starting subscription is set based on the active staff you select during checkout. Any role changes made after sign-up — for example, promoting a Care Worker to Supervisor — are handled through Elate directly. Billing will reflect those changes at the next cycle once automated reconciliation is fully live.

## Small Businesses and Charities

Elate works with small care teams, enabling services, and charities every day. If you're unsure which plan suits your organisation's size or situation, [get in touch](https://www.elateuk.com/forms/book-a-demo) — the team is always happy to help you find the right fit before you commit.