> ## Documentation Index
> Fetch the complete documentation index at: https://docs.elateuk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Install the Elate Care app and sign in

> Install the Elate Care app from Google Play and sign in with the email address your office invited, so your visits appear on your phone.

The Elate Care app is the phone app for carers. It shows the visits your office has given you, and it is where you check in, record care and check out. This page covers installing it and signing in for the first time.

**Who can do this:** anyone your organisation has invited to Elate. You see your work in the app once your office has invited you and linked you to your team.

<Info>
  The Elate Care app is on Google Play for Android phones. It is not on the App Store yet, so it cannot be installed on an iPhone for now. With an iPhone you can still sign in to Elate on the web at portal.elateuk.com with the same account. See [Signing in](/getting-started/accessing-elate).
</Info>

## Install the app

<Steps>
  <Step title="Open Google Play">
    On your Android phone, open [Elate Care on Google Play](https://play.google.com/store/apps/details?id=com.elateuk.care), or search the Play Store for Elate Care.
  </Step>

  <Step title="Install it">
    Install the app and open it. The first screen is **Sign in to Elate**.
  </Step>
</Steps>

## Sign in

Use the email address your invitation was sent to. Elate matches your account to your team by that address, so a different address signs in but shows no work.

<Steps>
  <Step title="Enter your email">
    On **Sign in to Elate**, type your address in **Work email** and tap **Continue with email**.
  </Step>

  <Step title="Enter your password">
    On **Welcome back**, type your **Password** and tap **Continue**. If your account does not use a password, Elate emails you a code instead: enter it on **Check your email** and tap **Verify and continue**.
  </Step>

  <Step title="Confirm it is you, if asked">
    If your account has an extra sign-in step, the app asks for a code. It comes from your authenticator app (**Open your authenticator**), your email (**Check your email**) or a text message (**Check your phone**). Enter it and tap **Verify and continue**. Tap **Send the code again** if it does not arrive.
  </Step>

  <Step title="Join your organisation, the first time">
    The first time you sign in, the app asks **Join** followed by your organisation's name. Tap the **Join** button with its name. See [Joining your team](/getting-started/invited-as-team-member).
  </Step>

  <Step title="Start your day">
    The app opens on **My day**. See [My day, People and My week](/carer-app/my-day-and-my-week).
  </Step>
</Steps>

If your work email is a Google account, you can tap **Continue with Google** instead of typing a password. It must be the same address your office invited.

The app keeps you signed in until you sign out. To ask for Face ID, Touch ID or your fingerprint each time you come back to the app, turn on **App lock**. See [App settings](/carer-app/app-settings).

## Forgotten your password

<Steps>
  <Step title="Ask for a code">
    Enter your email, then on **Welcome back** tap **Forgot password?**. Elate emails you a code.
  </Step>

  <Step title="Enter the code">
    On **Let’s reset your password**, enter the code and tap **Verify and continue**.
  </Step>

  <Step title="Choose a new password">
    On **A fresh start**, type a **New password** of at least eight characters, type it again in **Confirm password**, and tap **Save password**.
  </Step>
</Steps>

## Creating an account yourself

You can tap **Create an account** under **New to Elate?** and fill in **Create your account**. Elate sends a code to check your email (**One last check**, then **Verify email**).

An account on its own opens nothing. You see your visits only once your office has invited that same email address. If they have not, the app shows **You’re nearly there** with **Waiting for your team**.

## Common questions

<AccordionGroup>
  <Accordion title="The app says Waiting for your team">
    Your account is ready but your office has not linked it to your team. Check you signed in with the email address your invitation went to. If you used a different one, tap **Use another account** and sign in again. If the address is right, ask your office to invite it, then tap **Check again**.

    If you are not joining a team, you can tap **Delete my account** on the same screen.
  </Accordion>

  <Accordion title="It says Verify your email first">
    Your email address has not been confirmed yet. Verify it, then sign in again.
  </Accordion>

  <Accordion title="It says it could not start signing in with that email address">
    Check the address for typing mistakes and try again. The app gives the same message for an address it does not know, so ask your office which address they invited.
  </Accordion>

  <Accordion title="It says my account needs a step this app cannot do yet">
    Sign in once on the web at portal.elateuk.com, then try the app again.
  </Accordion>
</AccordionGroup>

## Related pages

* [Joining your team](/getting-started/invited-as-team-member)
* [Sign-in problems](/faqs/login-issues)
* [App settings](/carer-app/app-settings)


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