> ## Documentation Index
> Fetch the complete documentation index at: https://docs.elateuk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# My day, People and My week

> Find your visits for today and the week ahead in the Elate Care app, and look up the people you support.

The Elate Care app has four tabs along the bottom of the screen. This page explains what each one shows, so you can find your next visit and the information you need before you go in.

**Who can do this:** anyone signed in to the Elate Care app. The app shows the visits your office has assigned to you and the people they connect you with.

Your organisation may use different words for some things, such as "Service users" instead of "Support recipients". Elate shows your organisation's words everywhere, so follow what you see.

## The four tabs

| Tab | What it shows |
| - | - |
| **My day** | Today's visits, with the one that matters now at the top |
| **People** | The people you support. The tab uses your organisation's word for them when it has one |
| **My week** | Your visits day by day, a week at a time |
| **Chat** | Secure messages with colleagues. See [Secure chat](/chat/secure-chat) |

At the top of every tab, the bell opens your notifications and your photo opens **Your profile**. See [Your notifications](/notifications/your-notifications) and [App settings](/carer-app/app-settings).

## My day

**My day** opens with the date and a greeting. Below that you see how many visits you have today, the care time they add up to, and how many are complete.

The next visit you need has its own card, marked **Up next**. It shows the person's name, the visit time and, when Elate can work it out, the travel time to get there. Tap **Open visit** to see the visit, or the directions button beside it to open a map.

Once you have checked in, the card says **In progress** and shows how long you have been there. It gives you shortcuts to **Tasks**, **Add note** and **Check out**, and to **Medication** when your organisation records medicines in Elate. Tap **Open visit details** for everything else.

Your other visits are listed under **Your day**. A visit with a handover waiting shows a **Handover** label. Tap any visit to open it. See [Delivering a visit](/carer-app/delivering-a-visit).

Pull down on the list to check for changes. If you have no visits today, the screen says **A little breathing room**, with **See my week** and **Open chat**.

<Tip>
  If a line under your day says you have unsent records, your phone is holding work until it has signal. Tap the line to see what is waiting. See [Working with poor signal](/carer-app/poor-signal).
</Tip>

### When the app needs updating

When there is a newer version of the app, **My day** says "An update to Elate is available" near the top, with a **Get the update** link that opens the app in Google Play. You can carry on working in the meantime.

If the message says "Please update Elate to keep sending your records to the office", your phone keeps everything you record but cannot send it until you update. Install the update as soon as you can.

## My week

**My week** shows a week at a time, starting on Monday, under the heading **Your week**.

<Steps>
  <Step title="Choose the week">
    Use the arrows either side of the dates to move to the previous or next week. Below the dates you see the hours and number of visits for that week.
  </Step>

  <Step title="Choose a day">
    Tap a day in the strip to see that day's visits. Each row shows the person, the times and whether the visit is **Upcoming** or **Completed**.
  </Step>

  <Step title="Open a visit">
    Tap a visit to open it.
  </Step>
</Steps>

Cancelled and missed visits still show, labelled **Cancelled** or **Missed**, so you can tell them apart from visits that are going ahead. A day with no visits says **Nothing scheduled**. If it says **Not loaded yet**, your phone has not received that week. Pull down to try again, or call the office.

## People

The **People** tab, headed **Your people**, lists everyone the office has connected you with, from A to Z. Each name shows when you last saw them or when your next visit is, for example "With you now" or "Next visit". Use the search box (**Search name or address**) to find someone.

The office decides who appears here. If someone is missing, ring the office.

### A person's details

Tap a person to see their details. You can **Call** them or get **Directions** from the top of the page. The sections include:

* **About** and their first name, with personal details and appearance
* **Notes & handovers**, with notes from your visits to them over the last 30 days
* **Upcoming visits**
* **Health & care guidance**, with allergies, risks and care needs
* **Access & contacts**, with the address, key safe, GP and contacts
* **Preferences & consent**

Depending on your role and your organisation's set-up you may also see **Medication**, **Documents**, **Support planning** and **Incidents & safeguarding**.

These details are for reading. You cannot change them in the app. If something is wrong or missing, tell the office.

<Note>
  If a person's page says **Not shown to you**, the office has not connected you with them, or the connection has ended. Call the office if you expected to see them.
</Note>

## Related pages

* [Delivering a visit](/carer-app/delivering-a-visit)
* [Working with poor signal](/carer-app/poor-signal)
* [Finding people](/faqs/support-recipient-search)


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