> ## Documentation Index
> Fetch the complete documentation index at: https://docs.elateuk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Archive or Deactivate a Support Recipient

> Learn how to archive a support recipient in Elate by setting their status to Inactive, and understand what that change means for their records.

When a support recipient no longer requires active support — whether because their care package has ended, they have moved to a different provider, or for any other reason — you can archive their record in Elate by setting their status to Inactive. This removes them from active lists and schedules without permanently deleting their information.

## Steps to Archive a Support Recipient

<Steps>
  <Step title="Open the Support Recipient's profile">
    Navigate to the **Support Recipients** section from the left-hand menu and click on the person whose record you want to archive.
  </Step>

  <Step title="Go to the Profile tab">
    Within their profile, select the **Profile** tab.
  </Step>

  <Step title="Click Edit">
    Click the **Edit** button to make the profile editable.
  </Step>

  <Step title="Change the User Status to Inactive">
    Locate the **User Status** field and change the value to **Inactive**.
  </Step>

  <Step title="Save your changes">
    Click **Save** to apply the change. The support recipient's record is now archived.
  </Step>
</Steps>

<Info>
  Setting a support recipient's status to **Inactive** archives their record. They will no longer appear in your active support recipient lists or in the scheduling tools, which helps keep your active caseload clear and manageable. Their historical data — including past visit records, notes, and care history — is retained and can still be accessed if needed. Archiving does not permanently delete any information.
</Info>