> ## Documentation Index
> Fetch the complete documentation index at: https://docs.elateuk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Your notifications

> See your notifications, choose what reaches you in the app, by push and by email, and set quiet hours or pause email and push for a day.

Elate tells you when something needs your attention, such as a visit running late or a new safeguarding concern. This page shows where notifications appear and how to choose what reaches you.

**Who can do this:** everyone. You only see the notification types your role can receive.

> Your organisation may use different words for some things, such as "Service users" instead of "Support recipients". Elate shows your organisation's words everywhere, so follow what you see.

## Where notifications appear

<Tabs>
  <Tab title="On the web">
    Select the bell at the top of the page, or open the profile menu and choose **Notifications**. The panel lists **Today**, **Yesterday** and **Earlier**, with **All** and **Unread** filters.

    * Select a notification to open the record it is about. It is marked as read.
    * Select **Mark all read** to clear the unread count.
    * Select the cross beside one to dismiss it, or **Dismiss all**. Nothing is deleted, and the record stays in your history.
  </Tab>

  <Tab title="In the Elate Care app">
    Tap the bell at the top of any tab. You see how many are **to read**, with **All** and **Unread** filters and **Mark all read**. Tap a notification to open it, or tap the cross beside it to dismiss it.
  </Tab>
</Tabs>

## What you get by default

Elate starts quiet. Until you or your organisation change anything:

* **In-app (the bell):** on for the notifications that matter to your role.
* **Email:** only for a few important types. Safeguarding concerns and new incidents go to Organisation Owners, Service Provider Admins and Care Managers (safeguarding concerns also to Team Leads). Account deletion requests and chat reports go to Organisation Owners and Service Provider Admins.
* **Digest summary:** an email that collects anything set to arrive in the digest. If nothing is waiting, no digest is sent.
* **Push to your phone:** on for chat only: new messages, and a new device asking for your chats. Everything else is off until you switch it on in the Elate Care app.

Some types are off for everyone until switched on, such as **Arrival not confirmed** and **Medication reminder**.

## Choose what reaches you

<Tabs>
  <Tab title="On the web">
    <Steps>
      <Step title="Open your account">
        Open the profile menu and choose **Account**.
      </Step>

      <Step title="Find Notifications">
        Scroll to the **Notifications** section. Each type shows your organisation's default, for example **Organisation default: In-app, Email.**
      </Step>

      <Step title="Choose for each type">
        Pick **Use organisation default**, **Always** or **Never**.
      </Step>
    </Steps>

    Use the **All my notifications** switch at the top to turn everything off in one go. Your choices then read **Never**, and each comes back as it was when you switch notifications on again. The one thing still sent is a request to approve a new device of yours in Chat. The app still shows everything as it stands.
  </Tab>

  <Tab title="In the Elate Care app">
    <Steps>
      <Step title="Open your profile">
        Tap your picture at the top of the screen to open **Your profile**.
      </Step>

      <Step title="Open Notifications">
        Tap **Notifications** (**Choose what reaches you**).
      </Step>

      <Step title="Switch channels on or off">
        Under **What reaches you**, each type has its own **In-app**, **Push** and **Email** switches, where that channel is available. Tap **Use organisation default** to go back to what your organisation sends.
      </Step>
    </Steps>

    **All my notifications** switches everything off in one go. The switches below then show as off and come back as they were when you turn it on again. **A new device asking for your chats** keeps its switches and is still sent.

    If the screen says **This phone is not being notified**, tap **Allow** (or **Settings**) so your phone can show push notifications. A push notification never says who it is about. Open Elate to see the change.
  </Tab>
</Tabs>

## Quiet hours and pausing

Email and push wait until quiet hours end. Your organisation's quiet hours are 19:00 to 07:00 unless it changes them. The bell in the app is never held back.

* **Quiet hours:** switch this on to use your own window instead, then set **From** and **Until**.
* **Pause email and push for 24 hours** (on the web) or **Pause for 24 hours** (in the app) holds your email and push for a day. The bell in the app still shows new notifications. Select **Resume now** or **Resume** to end it early.

Everything waits for quiet hours to end, safety notifications included. There are two exceptions:

* a medication reminder you set for yourself, which arrives when the dose is due;
* a request to approve a new device of yours in Chat, which also gets through a pause and arrives even when your notifications are off, because you asked for it yourself a moment ago. Only its own switch stops it.

## Links in emails

A link in an Elate email opens the record it is about. On a computer it goes straight there, asking you to sign in first if you need to. On a phone it asks **Open in the Elate app?** Choose **Open in the Elate app** or **Continue in browser**.

## Notification types

| Group | Notifications |
| - | - |
| Safety | Safeguarding created, Safeguarding unactioned, Incident created, Incident status changed, Visit missed, Missed dose, Refused dose |
| Care and medicines | Medication reminder, Allergy changed, Concern flagged |
| Your schedule | Visit reminder, Your round changed, Your week ahead, Visit running late, Arrival not confirmed, Visit needs a carer, Visit cancelled, Schedule conflict, Handover added, Task not completed |
| Your record | DBS expiring, Training expiring, Availability requested, Availability decided, Overtime submitted, Overtime decided, Invitation accepted, Account deletion requested, Chat reports |
| Care records | Assessment review due, Assessment submitted, Support plan review due |
| Finance | Invoice generated, Invoice overdue, Payment received |
| Messages | Messages |
| Summaries | Digest summary |

Medication reminders, missed doses and refused doses come from the [Medication (eMAR)](/support-recipients/medication-emar) module.

<AccordionGroup>
  <Accordion title="Why did an email arrive in the morning instead of last night?">
    It was held by quiet hours. Email and push wait until the window ends. The notification was in your bell straight away.
  </Accordion>

  <Accordion title="My switches do nothing">
    Your organisation may have switched notifications off for everyone. In the Elate Care app, the notification settings screen says so at the top. Ask your organisation owner.
  </Accordion>

  <Accordion title="Can I get chat messages by email?">
    No. Messages are end-to-end encrypted, so they come only in the app and by push. See [Secure chat](/chat/secure-chat).
  </Accordion>
</AccordionGroup>

## Related pages

* [Organisation notification settings](/notifications/organisation-settings)
* [App settings](/carer-app/app-settings)
* [Your account](/account/customising-your-account)


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