> ## Documentation Index
> Fetch the complete documentation index at: https://docs.elateuk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Availability and leave

> Record annual leave, sickness, training and other unavailable time for team members, and see how it shows when you assign visits.

Record the times a team member cannot work, so the office can see them in one place and plan around them.

**Who can do this:** anyone whose role includes **Availability**. By default that is Organisation Owners, Service Provider Admins, Care Managers, Care Coordinators and Team Leads. Your organisation can change this in **Settings > Permissions**.

Your organisation may use different words for some things, such as "Service users" instead of "Support recipients". Elate shows your organisation's words everywhere, so follow what you see.

## Record leave or unavailable time

<Steps>
  <Step title="Open Operations">
    In Elate on the web, select **Operations** in the sidebar, then the **Overview** tab.
  </Step>

  <Step title="Add a block">
    In the **Availability** section, select **Add**. The **Add availability block** sheet opens.
  </Step>

  <Step title="Fill it in">
    Choose the **Team member** and a **Reason**: **Annual leave**, **Sickness**, **Training** or **Unavailable**. Set the **Start** and **End** date and time.
  </Step>

  <Step title="Save">
    Select **Add availability**.
  </Step>
</Steps>

The block appears in the **Availability** list with the person's name, the reason, when it starts and a status. A new block has the status **requested**, and Organisation Owners, Service Provider Admins, Care Managers and Care Coordinators get a **Time off requested** notification by default.

## See one person's availability

Open the team member's profile and select the **Availability** tab. It lists their blocks with dates and status, next to their overtime. You can view it with **Team**; adding a block is done in **Operations**.

## How leave shows when you assign a visit

When you choose a carer for a visit, Elate sorts the team into **Best match**, **Good fit**, **Available** and **Unavailable**. A team member on approved leave at that time goes into **Unavailable** with the reason **On approved leave**. They can still be chosen.

<Note>
  Only approved blocks count as leave in the carer list. Blocks added in Operations are saved as requested, and Elate on the web has no control to approve them, so they do not move anyone into **Unavailable**. Check the **Availability** list before you assign.
</Note>

## Weekly hours

Each team member has **Weekly hours** on their record (37.5 when the record is created). Organisation Owners, Service Provider Admins and Care Managers can change it with **Edit profile** on their profile. The carer list uses it to show how much time someone has left, for example "6 h left this week", or "Over hours by 2 h".

## Related pages

* [Team members](/account/managing-team-members)
* [Operations overview and overtime](/operations/overview-and-overtime)
* [Creating and editing visits](/schedule/creating-and-editing-visits)


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