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If you hold the Super Admin role in Elate, you have full control over your organisation’s subscription and billing settings without needing to contact support. You can update payment methods, view your billing history, download invoices, and access the Stripe billing portal — all from within your account.
Only Super Admin users can access billing settings. If you cannot see the Billing option in your account, check your role with your organisation’s Super Admin.

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Accessing Billing Settings

To open the Billing section:
  1. Select your Account Name from the dropdown menu in the top navigation.
  2. Choose Billing from the dropdown options.
This section is visible to Super Admin users only.

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What You Can Do in the Billing Section

Once inside Billing, you can manage all aspects of your subscription:
  • Update your payment method — for example, replace a card with a Direct Debit instruction for more predictable monthly payments.
  • View your billing history — see a chronological record of all charges made against your account.
  • Download invoices — access and save invoices for each billing period for your records or finance team.

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Accessing the Stripe Billing Portal

Elate uses Stripe to process all subscription payments. Existing customers can access the Stripe-hosted billing portal directly at billing.elateuk.com/portal. The portal gives you a consolidated view of your payment details, upcoming charges, and past invoices in one place.
Review your active staff roster before your next billing date to avoid unexpected charges. Deactivating staff members or correcting role assignments in Elate ensures your next invoice accurately reflects your current team.

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How Billing Updates Automatically

You do not need to manually adjust your subscription each time your team changes. Elate updates your billing automatically when:
  • A new user is added to your organisation.
  • An existing user is deactivated or removed from active status.
  • A user’s role is changed — for example, from Care Worker to Supervisor.
Any changes to your plan are applied pro-rata, so you are only charged (or credited) for the portion of the billing period affected by the change.

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Large or Complex Organisations

If your organisation has multiple branches, requires bespoke integrations, or has complex billing requirements that the self-serve checkout does not accommodate, the Elate team can work with you on a tailored arrangement. Book a pricing call to discuss your needs before setting up or changing your subscription.