Role-Based Plans
Choose the tier that matches each staff member’s responsibilities. You can mix and match across your team — most organisations will have a combination of all three roles.| Role | Price | What’s included |
|---|---|---|
| Care / Support Worker | £8 / user / month | Mobile access, visit tasks, notes, assigned clients, and eMAR where enabled |
| Supervisor | £15 / user / month | Care planning, scheduling, broader service-user visibility, and operational oversight |
| Manager | £25 / user / month | Financials, team additions, inductions, permissions, settings, and management controls |
Annual billing is available at a 20% discount on all roles. You can switch between monthly and annual billing when setting up your subscription at billing.elateuk.com.
How to Get Started
Setting up your Elate subscription takes just a few minutes. Use the interactive estimator at billing.elateuk.com to model your team size before committing.Set your team size
Enter the number of Care/Support Workers, Supervisors, and Managers who will be active in Elate. The estimator updates your total instantly. If you have multiple branches, complex onboarding requirements, or bespoke integration needs, these are better handled with a tailored quote — book a pricing call before proceeding to checkout.
Estimate your price
Review your monthly or annual total. Toggle between billing cycles to compare the 20% annual saving. Your starting subscription is based on the active staff you select at this point. Role changes after sign-up are handled directly through Elate until automated reconciliation is live.
Add your payment details and start your free trial
Enter your billing details to begin a 30-day free trial. Payment details are required upfront via Stripe, but you will not be charged until the trial period ends. Use the same email address for both Stripe billing and your Elate account — this is how the two are linked during account handoff.
Included with Every Plan
Every Elate subscription includes the following at no extra cost.One month free onboarding
Guided setup and support during your first month, plus ongoing access to learning resources throughout your subscription.
No service-user charges
Add new clients to Elate without worrying that each service user increases your software bill. You pay only for your active staff.
Transparent monthly billing
Billing updates automatically when staff are added, deactivated, or promoted in Elate — no manual adjustments needed.
Need Extra Support?
Your monthly plan stays simple. If you need specialist support beyond the included onboarding, you can add it as required.| Service | Price |
|---|---|
| Data migration | From £250 — covers CSV import, field mapping, and validation |
| Additional live training | £50 / hour / trainer after included onboarding sessions |
| Integrations and bespoke workflows | Custom quote — contact the team for larger or more complex providers |