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Welcome to the Elate Help Centre. Elate is an all-in-one care management platform that brings scheduling, support plans, notes, medication records, finance, and reporting into one connected system — designed for care providers, enabling services, and support teams.

Getting Started

Set up your account, invite your team, and explore the platform for the first time.

Support Recipients

Add and manage client profiles, support plans, medication records, and incidents.

Schedule

Plan rotas, manage support activities, and view your team’s schedule in real time.

Finance

Generate reports, create invoices from completed visits, and manage contracts.

Account & Team

Add team members, adjust permissions, and customise your profile.

Billing & Pricing

Understand role-based pricing and manage your Elate subscription.

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Get up and running quickly

1

Create your account

Visit billing.elateuk.com to choose your plan and start your 30-day free trial. Once payment is set up, you’ll be taken straight to create your Elate account.
2

Set up your organisation

Log in at app.elateuk.com, complete your organisation profile, and customise your account settings.
3

Invite your team

Add team members from the Team dashboard and assign each person the right role — Care/Support Worker, Supervisor, or Manager.
4

Add your first support recipient

Create a support recipient profile, build their support plan with tasks and packages, then schedule their first support activity.

Set Up Your Account

Step-by-step guide for managers creating a new Elate organisation.

Invited as a Team Member

Activate your account after receiving an invitation email.

Using the Schedule

Timeline, Week, and Day views explained — with drag-and-drop tips.

Support Plans

Create tasks and care packages tailored to each client’s needs.

Finance Management

From visit reports to invoices and contracts in one workflow.

e-MAR Medication

Schedule, record, and track medication administration electronically.
Need extra help? Contact the Elate support team via the chat widget in the bottom-right corner of app.elateuk.com, or visit elateuk.com/contact.