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Elate brings scheduling, people, care records, operations and finance into one place. The office works in Elate on the web at portal.elateuk.com. Carers deliver visits in the Elate Care app on their phone.

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Start here

I am setting up Elate

Create your organisation, invite your team and add the people you support.

I have been invited

Join your team with the email address your invitation was sent to.

I am a carer

Install the Elate Care app, sign in and deliver your visits.

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Find your way

Schedule and visits

Views, creating and repeating visits, check in and check out, cancelling and sharing.

People

Support recipients, support planning, assessments, team members and groups.

Operations

Incidents and safeguarding, medication (eMAR), availability and overtime.

Finance and reports

Billable visits, invoices, contracts, funders, expenses and reports.

Chat and notifications

Secure chat with your team, and choosing what you are told about.

Eli and AI

Ask Eli about your work, and dictate notes instead of typing them.

Settings and account

Roles and permissions, terminology and your account.

Sign-in problems

Answers for invitations, codes, passwords and blocked sign-ins.

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Need more help?

If you cannot find what you need here, ask the person who manages Elate in your organisation first: they can see your role and settings. You can also email the Elate team at info@elateuk.com.