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Elate is software for running a care and support service. The office plans visits, keeps support records, manages the team and handles invoicing in one place, and carers see their visits and record their work on their phones. Who this page is for: everyone who uses Elate. What you see depends on your role, so some of the areas below may not appear for you. Your organisation may use different words for some things, such as “Service users” instead of “Support recipients”. Elate shows your organisation’s words everywhere, so follow what you see.

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Two ways to use Elate

Both use the same account. See Signing in.

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What is in Elate on the web

The sidebar on the left lists the areas your role can open. See Finding your way around for the rest of the screen.

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The Elate Care app

The app has four tabs: My day, People, My week and Chat. Carers open a visit, check in, work through its tasks, write notes and check out. If the phone loses signal, it keeps what you record and sends it when signal returns. See Install the Elate Care app and sign in.

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Add-on modules

Two parts of Elate are paid modules. The Elate team turns a module on for your organisation. If you cannot see one, ask your organisation owner.
  • Medication (eMAR): medication records and the MAR chart, kept on each person’s profile and recorded at visits. See Medication (eMAR).
  • AI features: Ask Eli, the assistant, plus voice dictation and AI drafting. Your organisation owner can switch AI features off in Settings > AI. See Ask Eli.

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Plans

Some organisations use Elate Free, which has limits and leaves out Finance, Reports, Ask Eli and repeating visits. Those items show a padlock. Care itself is never limited by your plan: visits, check-in, notes, medication, incidents and safeguarding keep working. Plans and billing are managed in Elate on the web, under Billing in the profile menu.

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Where to start

Create your organisation

New to Elate and setting it up for your service.

Joining your team

Your office has invited you.

Install the Elate Care app

For carers, on a phone or tablet.

Roles and permissions

Who can see and do what.

Using the schedule

Plan and change visits.

Glossary

What Elate’s words mean.