Elate runs entirely in your web browser — there is no separate app to download or install. You access it by visiting app.elateuk.com on any device. This means you can log in from your phone between visits, from a tablet at the start of your shift, or from a desktop computer in the office. The experience is consistent across all devices.
Logging In
Open Your Browser
On your phone, tablet, or computer, open your preferred web browser (such as Chrome, Safari, Edge, or Firefox) and go to:app.elateuk.comThis will take you directly to the Elate login screen. Enter Your Credentials
On the login screen, enter:
- Your email address (this is your username)
- Your password
If you are logging in from a device that you use regularly and do not share with others, you can tick the Remember Account option. This saves your email address on that device so you do not have to type it in every time. Click Sign In
Click the Sign In button to access your account. You will be taken to the Elate home page, which defaults to the schedule view so you can see your upcoming visits straight away.
If you have forgotten your password or have been given a temporary one that you need to change, click Forgot Password on the login page. Enter your email address and follow the instructions in the email you receive.
Adding Elate to Your Mobile Home Screen
If you regularly access Elate from your phone, adding it to your home screen means you can open it with a single tap — just like a regular app. This is sometimes called “installing” a web app or creating a shortcut.
Open Elate in Your Mobile Browser
On your phone, open your browser and navigate to app.elateuk.com. Log in if prompted. Open the Browser Menu
On iPhone (Safari): Tap the Share button at the bottom of the screen (the square with an arrow pointing up).On Android (Chrome): Tap the three-dot menu (⋮) in the top-right corner of the browser.
Add to Home Screen
On iPhone: Scroll down in the Share menu and tap Add to Home Screen. Give it a name (such as “Elate”) and tap Add.On Android: Tap Add to Home screen or Install app from the menu. Confirm by tapping Add.
Open Elate from Your Home Screen
You will now see the Elate icon on your phone’s home screen. Tap it to open the platform directly, without needing to open a browser and type in the address each time.
Adding Elate to your home screen is especially useful if you are a support worker or carer who checks in and out of visits on the go. It saves time and reduces the chance of accidentally going to the wrong page.
Signing Out
When you have finished using Elate, always sign out — especially if you are on a shared or public device. To sign out, click your account name in the navigation menu and select Log Out from the dropdown. 
