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You use one Elate account, with one email address, on the web and in the Elate Care app. This page covers signing in, resetting your password and signing out. Who can do this: anyone with an Elate account. If you have not joined yet, start with Joining your team.

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Sign in

1

Go to Elate

Open portal.elateuk.com in your browser. If you are not signed in, Elate shows the sign-in page.
2

Enter your email

Type the email address your organisation invited and continue.
3

Finish what the form asks for

Depending on your account, the form asks for your password, a code sent to your email, or a second step such as a code from an authenticator app. The sign-in options you see are set by Elate.
4

Wait for your workspace

Elate shows Loading secure workspace, then your Operations dashboard. If you arrived from a link, for example in a notification email, Elate takes you back to that page.

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Reset your password

If you have forgotten your password, you reset it yourself with a code sent to your email.
Enter your email on the sign-in form, then use the form’s option for a forgotten password and follow its steps. You can also reset it in the Elate Care app: the new password works in both places.
If the code does not arrive within a few minutes, check your spam or junk folder, then ask for a new code. In the app, tap Send the code again.

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Sign out

Select your name at the bottom of the sidebar (on a small screen, your picture at the top right) and choose Log out. You can also select Sign out on your Account page.Always sign out on a shared computer.

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Elate on a phone’s home screen

Office staff can add Elate on the web to a phone’s home screen. Open portal.elateuk.com in the phone’s browser and use the browser’s option to add it to the home screen. Elate then opens in its own window, like an app. Carers should use the Elate Care app instead. It is built for visits, and it keeps your records when you lose signal.

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Common questions

Elate could not match your account to an invitation. Sign out and sign in with the email address your invitation went to. See Sign-in problems.
Check the address for typing mistakes. The app gives the same message for an address it does not know, so ask your office which address they invited.
Sign in once on the web at portal.elateuk.com, then try the app again.