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If your manager has added you to your organisation’s Elate account, you do not need to create an account from scratch. Elate will send you an invitation email with everything you need to log in for the first time. Follow the steps below to activate your account and get set up so you can start managing your visits and records.
1

Check Your Email for the Invitation

When your admin creates your account in Elate, the platform automatically sends an invitation email to the address they used. This will usually be:
  • Your work email address, or
  • The email address you provided to your manager
The email contains a link to activate your account.
If you cannot find the invitation email, check your spam or junk folder first. If it is not there, confirm with your manager which email address they used when creating your account. They can resend the invitation if needed.
2

Log In to Your Account

Once you have your credentials from the invitation email:
  1. Open a browser on your phone, tablet, or computer
  2. Go to app.elateuk.com
  3. Enter your email address
  4. Enter the password from your invitation email
  5. Click Log In
When you log in for the first time, Elate will automatically prompt you to update your profile details before you can access the rest of the platform.
3

Update Your Profile Information

On your first login, you will be guided through completing or reviewing your profile. Make sure the following details are accurate and up to date:
  • Contact number — so your manager and colleagues can reach you
  • Profile picture — helps your team identify you on schedules and in the system
  • Background information — any other relevant details your organisation requires
Ensure all information is correct before saving, as your manager and colleagues will rely on these details.
Your profile picture works best when it is square in shape, clear and professional, and no larger than 10 MB in file size. Using a square image ensures it displays correctly across the platform and on mobile devices.
4

Change Your Password

Your invitation email includes a temporary password. It is good practice to change this to something personal and secure as soon as you have logged in.Choose a password that is at least 12 characters long, includes a mix of letters, numbers, and symbols, and is not used for any other account. If you ever forget your password, click Forgot Password on the login page at app.elateuk.com and follow the instructions in the email you receive.

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What You Can Do Once You Are Set Up

Once your account is active and your profile is complete, you will be able to use Elate for your day-to-day work. Depending on the permissions your manager has assigned to your account, you may be able to:
  • View your scheduled visits — see which support recipients you are visiting and when
  • Check in and out of shifts — record when you arrive and leave a visit
  • Record care notes — add visit notes so there is a clear record of what took place
  • Log medication administration — record medication given during a visit using the e-MAR (Electronic Medication Administration Record)
  • Report incidents — raise and log incident or safeguarding reports directly in the platform
If you log in and cannot see any support recipients or visits assigned to you, contact your manager. They may need to assign clients to your profile or adjust your account permissions.

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Need Help?

If you experience any problems logging in or setting up your account, contact your manager in the first instance. For platform-level issues, you can also reach the Elate support team at info@elateuk.com or through the Elate Help Centre.