Skip to main content
Your office adds you to Elate as a team member and sends you an invitation. This page explains how to accept it, on the web or in the Elate Care app. Who can do this: anyone whose organisation has added them as a team member. Invitations are sent by Organisation Owners, Service Provider Admins and Care Managers.
Use the same email address your invitation was sent to, every time. Elate links you to your team by that address. Never select Create organisation: that makes a new, empty organisation instead of joining yours.

​
The invitation email

You get an invitation email from Elate. It names your organisation and the role you have been given, and has an Open Elate button. If you were not expecting it, check with your care manager before using the link. The invitation does not contain a password. You choose your own when you create your account.

​
Join on the web

1

Open the invitation

Select Open Elate in the email. On a computer, Elate opens in your browser. On a phone or tablet that has the Elate Care app, the app opens instead: carry on with Join in the Elate Care app.
2

Create your account or sign in

If you are new to Elate, select Create an account under New to Elate? and sign up with the email address the invitation was sent to. If you already have an Elate account with that address, sign in.
3

Verify your email, if asked

If you see Verify your email, enter the 6-digit code Elate sent you and select Verify email.
4

Join your organisation

Elate finds the invitation your office sent to your verified email address and asks Join followed by your organisation’s name. It shows who invited you and the role they gave you. Select the Join button with your organisation’s name. If more than one organisation has invited you, Elate asks Which organisation are you joining?: select Join under yours.
5

Start working

Elate opens your organisation with the role your office gave you.
Only join an organisation you work for. If an invitation is not from your employer, select This is not my organisation (or None of these is mine when there are several). Elate tells the organisation that invited you, and you are not joined to it. You are asked again the next time you sign in.

​
Join in the Elate Care app

If you are a carer, you mostly work in the Elate Care app, on your phone or tablet.
1

Install the app

Search for Elate Care in your device’s app store, install it and open it. Once it is installed, Open Elate in the invitation email opens the app too.
2

Create your account or sign in

If you are new, tap Create an account and fill in Create your account with the invited email address and a password of at least eight characters. If you already made an account on the web, sign in with it: it is the same account.
3

Confirm your email

Enter the code Elate emails you on One last check and tap Verify email.
4

Join your organisation

The app asks Join followed by your organisation’s name, and shows who invited you and your role. Tap the Join button with your organisation’s name. If the invitation is not from your employer, tap This is not my organisation.
5

Open your day

The app opens on My day. See My day, People and My week.
See Install the Elate Care app and sign in for every sign-in option.

​
If Elate cannot find your team

Elate shows one of these screens when it cannot match your account to an invitation, usually because you used a different email address:
  • On the web: Create your organisation. Do not fill it in. Select Sign out, then sign in with the invited address.
  • In the app: Waiting for your team. Tap Use another account and sign in with the invited address. Once your office has invited the address you used, tap Check again.
If the address is right and you still see these screens, ask your office to check the email address on your team member record. See Sign-in problems.

​
After you have joined