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Your account page shows who you are signed in as, what your role lets you do, and the settings that are yours rather than your organisation’s: your photo, your theme, secure chat and your notifications. Who can do this: everyone with an Elate account.

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Open your account

1

Open the profile menu

Select your name at the bottom of the sidebar. On a narrow screen, select your photo at the top right instead.
2

Select Account

Select Account. Your account page opens.

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What is on your account page on the web

At the top you see your photo, your name, your email address, and two badges: your organisation and your role. Sign out is on the right.

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Your role and access

Current role is read-only. Roles are managed by an owner or administrator in Settings, so ask them if your role is wrong. Access lists every permission area your role includes. See Roles and permissions.

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Theme

Under Theme, choose Light, Dark or System. System follows your device. The same switch is in the profile menu.

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Secure chat

Set, check or change your recovery code, and see the devices signed in to chat. From another device’s row you can select Sign out of chat on that device. See Secure chat and Linking a new device to chat.

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Notifications

Choose what reaches you and how. Your organisation’s default is shown against each one. See Your notifications.

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Delete your account

Select Delete your account to ask for your account to be deleted. See Deleting your account.

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Change your photo

Your photo shows as a circle wherever Elate shows you, on the web and in the Elate Care app.
1

Select the camera button

On your account page, select the small camera button on your photo. If you already have a photo, select Change photo.
2

Choose an image

Choose an image file of 10 MB or less.
3

Position it

In Position the photo, drag the image and use the zoom controls until the circle shows what you want.
4

Save

Select Save photo.
To take your photo off, select the camera button, then Remove photo.

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Your name and personal details

Your account page has no boxes for your name, contact details or employment details. Those are kept on your team member record, which your office looks after. Ask someone in your office whose role includes Team to change them.