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Every care organisation has its own words. Some say “clients” where Elate says “support recipients”, or “shifts” where Elate says “visits”. In Settings > Terminology you can rename seven key words, and Elate uses your words for everyone in your organisation. Who can do this: Organisation Owners and Service Provider Admins. The Terminology tab is only shown to them.

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The words you can rename

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Rename a word

1

Open Terminology

In Elate on the web, select Settings in the sidebar, then the Terminology tab.
2

Type your words

Find the word you want to change. Type your word in Singular, then the plural form in Plural. For example, type “Shift” and “Shifts” against Visit.
3

Save

Select Save terminology. Elate shows Saved. when your words are stored.
Each box takes up to 80 characters, on a single line.
Always fill in both boxes. If you change only Singular, the Plural box keeps the word it already had, so “Shift” would still be paired with “Visits”. If you leave a box empty, Elate uses its own word for that box.
In the middle of a sentence Elate writes your word in lower case. For example, if you rename Group to “Area”, the Add group button becomes “Add area”. Words that rely on capital letters, such as initials, appear in lower case there.

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Go back to Elate’s word

1

Select Reset

Next to a word you have changed, select Reset. Both boxes go back to Elate’s words.
2

Save

Select Save terminology.
If you leave the Terminology tab before you save, your unsaved changes are dropped.

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Where your words appear

Once saved, your words appear for everyone in your organisation:
  • In the sidebar of Elate on the web: Schedule, Support recipients and Team.
  • In page titles, buttons and messages across Elate on the web.
  • On the Groups and Schedule tabs in Settings.
  • In the permission rows in Settings > Permissions, such as Edit schedule and Visit notes.
  • In the Elate Care app. For example, the People tab takes your word for support recipients.
  • In schedules you share as a PDF or by email.

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What keeps its original wording

Your new words apply to what Elate shows and creates from now on. Notes already written, the audit history and documents already issued keep the words they were written with.

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What you cannot rename

Some names are fixed and do not change with your terminology:
  • The other sidebar items: Dashboard, Chat, Operations, Finance, Reports and Settings.
  • Role names, such as Care Coordinator or Team Lead.
  • My day and My week in the Elate Care app.