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The Elate Care app is the phone app for carers. It shows the visits your office has given you, and it is where you check in, record care and check out. This page covers installing it and signing in for the first time. Who can do this: anyone your organisation has invited to Elate. You see your work in the app once your office has invited you and linked you to your team.
The Elate Care app is on Google Play for Android phones. It is not on the App Store yet, so it cannot be installed on an iPhone for now. With an iPhone you can still sign in to Elate on the web at portal.elateuk.com with the same account. See Signing in.

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Install the app

1

Open Google Play

On your Android phone, open Elate Care on Google Play, or search the Play Store for Elate Care.
2

Install it

Install the app and open it. The first screen is Sign in to Elate.

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Sign in

Use the email address your invitation was sent to. Elate matches your account to your team by that address, so a different address signs in but shows no work.
1

Enter your email

On Sign in to Elate, type your address in Work email and tap Continue with email.
2

Enter your password

On Welcome back, type your Password and tap Continue. If your account does not use a password, Elate emails you a code instead: enter it on Check your email and tap Verify and continue.
3

Confirm it is you, if asked

If your account has an extra sign-in step, the app asks for a code. It comes from your authenticator app (Open your authenticator), your email (Check your email) or a text message (Check your phone). Enter it and tap Verify and continue. Tap Send the code again if it does not arrive.
4

Join your organisation, the first time

The first time you sign in, the app asks Join followed by your organisation’s name. Tap the Join button with its name. See Joining your team.
5

Start your day

The app opens on My day. See My day, People and My week.
If your work email is a Google account, you can tap Continue with Google instead of typing a password. It must be the same address your office invited. The app keeps you signed in until you sign out. To ask for Face ID, Touch ID or your fingerprint each time you come back to the app, turn on App lock. See App settings.

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Forgotten your password

1

Ask for a code

Enter your email, then on Welcome back tap Forgot password?. Elate emails you a code.
2

Enter the code

On Let’s reset your password, enter the code and tap Verify and continue.
3

Choose a new password

On A fresh start, type a New password of at least eight characters, type it again in Confirm password, and tap Save password.

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Creating an account yourself

You can tap Create an account under New to Elate? and fill in Create your account. Elate sends a code to check your email (One last check, then Verify email). An account on its own opens nothing. You see your visits only once your office has invited that same email address. If they have not, the app shows You’re nearly there with Waiting for your team.

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Common questions

Your account is ready but your office has not linked it to your team. Check you signed in with the email address your invitation went to. If you used a different one, tap Use another account and sign in again. If the address is right, ask your office to invite it, then tap Check again.If you are not joining a team, you can tap Delete my account on the same screen.
Your email address has not been confirmed yet. Verify it, then sign in again.
Check the address for typing mistakes and try again. The app gives the same message for an address it does not know, so ask your office which address they invited.
Sign in once on the web at portal.elateuk.com, then try the app again.